1. Introduction
RTB Tony (website: https://rtbtony.com) values your trust and privacy. We are based in Edmonton, Alberta, Canada, and provide fitness coaching, digital services, and online resources. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Canadian privacy laws (including Alberta’s Personal Information Protection Act – PIPA) and, where applicable, U.S. privacy standards. By using our services, you consent to the practices described in this policy.
2. Data Collected
Data Storage Location
Our servers are hosted in North America. Data is stored securely in compliance with Canadian and U.S. privacy regulations. Hosting providers we work with follow strict security standards to ensure your information is protected.
Registration Data
When you register on our website, we store your username, email address, and any additional personal details you provide. You may view, edit, or delete your information at any time (except your username). Administrators may also access this information to provide support.
Purchase Data
To access premium services or support, we may store purchase codes, subscription details, or transaction records. This allows us to verify your access, provide downloads, and deliver customer service.
Support Data
If you submit a support request, the information you provide (name, email, details of your issue) will be stored in our support system. We only collect the data necessary to resolve your request.
Comments
When you leave comments, we collect the data shown in the comment form, along with your IP address and browser details, to help prevent spam.
Contact Form
Information submitted through our contact forms is sent securely to our business email. This data is used only for customer service purposes and is never sold or shared for marketing: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
You may request:
An exported file of your personal data.
Correction or deletion of your data.
Please note: We cannot delete essential account data (e.g., email address) without closing your account.
Canadian Privacy Rights
As a resident of Alberta, your data is protected under the Personal Information Protection Act (PIPA). You have the right to access, correct, and request deletion of your personal information.
U.S. Privacy Rights
If you are a U.S. resident, your data rights may vary by state. We aim to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where relevant.
10. Third Party Websites
Our site may link to external websites. We are not responsible for the privacy practices of third-party sites. Please review their policies before sharing personal information.
11. Release of Your Data for Legal Purposes
We may disclose your information if required by law in Canada or the United States, including in response to:
Government or regulatory requests.
Civil or criminal investigations.
Legal proceedings.
We will act in good faith to protect your rights while complying with applicable laws.